POSITION SUMMARY

Must be energetic and organized and able to create and maintain files, schedule meetings and events, and able to perform a variety of executive support tasks as needed in a start-up like environment. The position also requires answering inquiries and providing information to the general public, guests, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

ESSENTIAL FUNCTIONS
Essential Functions Statements:

• Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Transmit information or documents to business affiliates, using computer, mail, or facsimile machine.
• Hear and resolve complaints from guests or the public.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• File and maintain records.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.
• Analyze data to determine answers to questions from business affiliates or members of the public.
• Keep a current record of staff members' whereabouts and availability.
• Take orders for merchandise or materials and send them to the proper departments to be filled.
• Schedule space or equipment for special programs and prepare lists of participants.
• Maintain reception area.
• Troubleshoot problems involving office equipment, such as computer hardware and software.
• Operate office machines, photocopiers, scanners, facsimile machines, voicemail systems, and personal computers.

POSITION QUALIFICATIONS
Competency Statements:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Analytical Skills – Ability to use thinking and reasoning to solve a problem.
• Communication – Ability to communicate effectively using the spoken word, as well as communicating in a written manner which is clear and concise.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Guest Oriented - Ability to take care of the guests' needs while following MPK procedures.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Judgment – Ability to formulate a sound decision using the available information.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Relationship Building - Ability to effectively build relationships with guests and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one's conduct.
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.